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FAQ

Ton of Fun
Frequently Asked Questions

Where are you located?

We currently have a storefront located at 6802 Shepherdsville Road in Louisville, KY. However, you are able to reserve everything you would require for a party right here on our website using our online ordering system.

What areas do you serve and deliver to?

All Louisville metro area and close surrounding counties and Clark, Floyd and Harrison Counties in Indiana. We can travel to any area for big carnival or festival events, there will be additional delivery fees for long distant deliveries.

What do I need to do to reserve a Bounce House with Tons of Fun?

Just pick out the one you want from our website and give us a call at 502-962-7102, or place your order online. If your order is placed online expect a call within 24 hours to verify and confirm your order. We accept reservations anywhere from months in advance or just the day before your event, however, the earlier you reserve, the better your chances of getting the Jumper you want. We also do same day reservations depending on Jumper and driver availability. If you need a same day reservation, call us as early as possible to book your Jumper.

If I elect to pick up the bounce house using my own vehicle, what is the latest pickup time I can schedule?

The latest window we schedule for pick up is 7PM unless you are a late night festival event. Special pick up times can be arranged but you may incur a late night pick up fee. If your are in the park, rentals must be ready to be picked up anytime before and up to PM. Because we have several rental pick ups in the evening please allow an hour window after your event rental end time for pick up. For parties that will extend pass that time, we offer an overnight service for an additional $25. This means we pick up your Jumper the following day, usually before PM.

Can I reserve a bounce house or water slide for multiple days, and is there a reduced fee if I do?

Yes, we usually charge ½ of the daily rental rate for subsequent days. Please give us a call for specific pricing on your Jumpers. Additionally we offer weekly rates.

Do you deliver to public parks?

At Tons of Fun, we make sure to meet the insurance requirements to be eligible to deliver to most city, county, and community parks.  However, it is your responsibility as the customer to contact the parks department to inquire about the specific park you are interested in.  Also, be sure to ask if the park has available power and outlets for public use.  If power is not available, we also rent generators.  Depending on the power requirement and size of the inflatable, our generators rent anywhere between $60 and $115 per day.  That price includes the gas necessary to run the Jumper for 5 to 6 hours. Please don't hesitate to reach out to us with any additional questions.

How much room do I need for my Jumper?

We have the actual unit dimensions listed on our website under each inflatable rental. We require an additional 2 feet by 2 feet for the Jumper to fit comfortably and safely in your desired location. How do I pay for my rental? We accept cash on delivery or, if you prefer, you may pay with Visa and Master Card.

We require a deposit on all rentals, this is usually 1/3 to 1/2 price of your total order. This payment is applied to the total cost of the order and final payment is due on delivery. We are sorry, but we do NOT accept personal checks.

What if it is scheduled to rain or I need to change my party date?

We prayer for no rain, but we do deliver rain or shine unless you call the night before or within 2-4 hours before your order delivery time. Please see INCLEMENT WEATHER POLICY on your rental agreement. Most of our jumpers have a covering. These coverings are by no means rain proof. Most likely your kids will get wet if it rains. The Jumpers will work during the rain. They will be more slippery if wet. Once an order has been placed, there are no refunds of any payments. Party dates can be changed if rain is anticipated, but you know the Kentuckiana area's weather is so unpredictable.

What do I need to remember on the day of the party?

Most important, make sure there is an adult, 18 years or older is at the delivery location to accept the delivery. Our drivers collect payment on delivery and do not always have change for large bills. Please have exact change for your driver whenever possible. Please do not allow anything sticky like food, drinks, gum, candy, silly string, etc. in the Jumper. It’s a party, so have fun!

What if my question was not on this page?

Feel free to give us a call anytime. We would love to speak with you and answer your questions over the phone. Our number is 502-962-7102 and we answer it from 10AM to 4PM every day of the week. If we happen to be on the other line and please leave a message, we will call you back as soon as possible.

 

 
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